Hornsby Honda is very proud to hold the highest customer satisfaction rating of any large Honda dealership in NSW, with 99% of our customers happy to recommend us to their friends and family. This wouldn't be possible without the hard work of our staff and the willingness of our customers to let us know when we've done a good job, or where we could use improvement.
Read some of our customer testimonials below or why not Contact Us to leave us your own feedback about your experience at Hornsby Honda.
Have a look at what some of our Customers have to say about Hornsby Honda!
Very high level of service received from finance and insurance Manager and Sales Consultant - well done to them both!
Christian was very helpful. He delivered when he said he would (with quote & delivery of vehicle) and was most helpful.
"They wash my car thoroughly each time I service it. Excellent custom care."
Marcus is a very nice young man and was very helpful but not pushy like some salesmen.
"One of the best customer service experiences I have had in recent years. Well done team at Hornsby."
We were very happy with the professional and friendly service provided by Michael Webster.
I was extremely pleased with the professionalism of your sales staff and am very happy with my purchase!
"My customer service liaison was just wonderful. Really friendly and explained things clearly to me and wasn't at all condescending or frustrated when I clearly didn't have a clue what he was talking about (I learned that the car needs air, who knew!). I arrived early (7am) and he checked me in early as I was in a rush which was much appreciated as well. Lovely bloke and it was a pleasure to deal with him. Thanks mate!"
Most impressed with the calm polite and helpful Alran, and delightful Service manager, "Manners maketh the man".
From the lady who booked my appointment to the young man who greeted me upon arrival and the explanation of the service - all were exceptional. Thank you I was very impressed.
"Amazing service department. Been with toyota past three cars. Toyota service comes no where near the service at hornsby honda. Finally a service department that puts customers and common sense first, not give you 10 reasons why they cannot repair issues under warranty. Will certainly be purchasing more honda cars in future and from Honda Hornsby."
"Scott at Hornsby Honda was terrific, he understood that finances aren't readily available and was completely honest about repairs that need to be done. I'll keep coming back so long as this level of service is maintained. Thank you Scott."
"Appreciated Peter's courteous and helpful assistance by driving us to and from Hornsby Westfield."
A good communication approach and explanations of work done. Top personal advice from Kevin.
I like the cleanliness of the workshop area and that I am treated with respect and not 'talked down to' by the staff. Thank you.
Here's what one customer had to say about our Car Car Clinics (held bi-monthly)
Dear Shayne (Our service manager)
I just wanted to touch base with you & thank you for the very informative night last night regarding our cars.
What a fantastic service ! It was really helpful and very interesting and conducted in an extremely easy to understand manner. My information person I believe was Brad (Civic Hatch) and he was very experienced and thorough with his talk.
Please pass on my gratitude to the staff involved and let them know they are doing a fantastic job.I know that I got a lot out of the information that will help me to keep my car in great order & I will take the advice offered.
I truly appreciate that you offered this information night and that it was so easy to attend and understand.All the best to your great team of workers there and yourself and I look forward to meeting them again for services.
Kathy (last name withheld)